We at Seniors Helping Seniors® in-home services (“SHS”) truly appreciate your interest in learning more about us on our Web site (the “Site”). We are very committed to ensuring your privacy and to protect any personal information “Personal Information” you disclose to us. To do that you need to understand how we collect and use this information.
Some of our web pages contain contact forms that ask our visitors to share Personal Information with us. Personal Information includes name, address, phone number and e-mail address. This Personal Information is used to respond to your interest in becoming a Provider (Carer), Receiver (Client), and Franchise Partner or to answer general inquiries. This information may also be used to update you on any changes to our Site and information we think you’ll find valuable. We do not sell, share or transfer this information to third parties. You will only be contacted by one of our Franchise Partners or by someone from our Head Office depending on your location.
For the purpose of the Data Protection Act 1998, the European Data Protection Directive (95/46/EC) and the European Privacy and Electronic Communications Directive (Directive 2002/58/EC) (the “Data Protection Law”), we are the data controller in respect of all the personal data collected on or in relation to this website and our services.
Our data protection registration number is Z3604059.
Our Contact details
or write to our registered Office address: Seniors Helping Seniors (UK) Ltd, Unit 501 Centennial Park, Centennial Avenue, Elstree, Borehamwood, Hertfordshire, WD6 3FG
Please make sure to include your name, e-mail address and phone number.
Seniors Helping Seniors (UK) Limited – Company Number. 8446499
VAT Number: 242849685
UKHCA Membership Number: MV108856
What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website and our services (including your contact details, IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, website navigation paths and service usage);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us;
(e) information that you send to us in order to obtain a quotation for services;
(f) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters;
(g) information that you provide to us for the purpose of using our website-based and other services; and
(h) any other information that you choose to send to us.
Using your personal information
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of our services;
(d) provide products and supply services purchased and/or used by you;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have requested;
(h) send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and
(j) deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
International data transfers
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of your personal information.
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password and firewall protected) servers.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except, of course, when you log in to the website).
You may request us to provide you with any personal information we hold about you. We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Cookies consist of small files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
We use both session cookies and persistent cookies on this website.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
(1) to recognise your computer when you visit our website;
(2) to track you as you navigate our website, and to enable the use of the some of the features on our website (such as our shopping cart and service platform access);
(3) to improve the website’s usability;
(4) to analyse the use of our website;
(5) in the administration of this website;
(6) to personalise our website for you, including targeting advertisements which may be of particular interest to you.
Third party cookies
When you use our website, you may also be sent third party cookies.
Blocking and deleting cookies
Most browsers allow you to refuse to accept cookies. (e.g. Internet Explorer: you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector; Firefox: you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box)
Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use many of the features of this website or our services.
You can enable, disable or delete cookies by following your browser instructions, which you can usually find in the Tools or Help or Edit menu of a computer.
ico. Information Commissioner’s Office – Registration reference: Z3604059